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At NiCE Ltd.'s annual industry analyst summit, the company demonstrated what happens when an AI strategy shifts the organization's center of gravity. A year after closing the Cognigy acquisition, NiCE is no longer a contact center-as-a-service or CCaaS.
The company has demonstrated how an AI strategy can revolutionize a business. The legacy business buys time.
This evolution has practical implications for creators, designers, and developers, who must now integrate AI into their projects.
Consulter la source ↗SiliconANGLE AI
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