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Thought Industries Inc. has launched Lens, an artificial intelligence tool that checks a company's product knowledge for conflicts before they reach customers. Thought Industries Academy, its existing course software, joins Lens in a new Customer Knowledge AI Platform.
The launch aims to tackle the problem of knowledge silos. Companies often have conflicting product knowledge that can lead to errors or confusion among customers.
Lens is designed to solve this problem by checking a company's product knowledge before it is made available online. This allows companies to ensure that the information provided to customers is accurate and consistent.
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