Dell sees company knowledge, not AI models, as its competitive edge

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Dell Technologies Inc. has spent nearly two years running fully autonomous agents inside its own business, and those have given the company a competitive edge. These agents have taken on tasks that were previously done by humans, and that has required an AI operating model that matches.

For Dell, this is a major technological breakthrough that requires a deep change in how businesses organize their processes, teams, and work. This means that businesses need to shift from a tool-centric approach to a people, process, and outcome-centric approach.

This means that businesses need to shift from a tool-centric approach to a people, process, and outcome-centric approach. This requires a thorough rethink of how businesses can use autonomous agents to improve their competitiveness and efficiency.

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